FREE DELIVERY TO MAINLAND UK ON ORDERS OVER £150 (exclusions apply)
OUR SHOP AND WAREHOUSE ARE OPEN! ONLINE ORDERING RUNNING NORMALLY

What does my order status mean?

Complete
The order has been completed and dispatched, however we are unable to offer a tracking service for this order.


Dispatched Your order has been successfully processed and it has left our warehouse. Please see our order tracking page for more details.


In TT Spray Queue
You have purchased an item that requires painting two-tone to make the RIF comply with the United Kingdom VCRA Bill 2006. It is in the queue to be sprayed two-tone in colouration.


Incorrect Shipping
Your order has been received into the system with a successful payment, however for whatever reason, the shipping method you specified is invalid. Please contact us so we can resolve this.


On Hold (Invalid Player Number)
The order is on hold until we can verify your player number details, you will need to contact us to verify your rights to own a Replica Imitation Firearm within the United Kingdom that is not of two-tone colouration.


Pending Payment
We currently have no valid payments for your order. Please contact us if you believe this is in error.


Pending 31/10
Under Section 1 (6) of the Explosives Act (Northern Ireland) 1970, we require a copy of your 31/10 Consent. Please reply to this e-mail with either a scan or use your mobile phone of your 31/10 Consent. In the event that you do not have a 31/10 Consent, please see the following link. https://www.psni.police.uk/advice_information/firearms/forms/ and complete the 31/9 Application Form and submit same to your nearest PSNI Explosives Office. (Sprucefield PSNI Station, Tandragee PSNI Station, Enniskillen PSNI Station, Steeple PSNI Station)


Pending VCRA Check
Whenever an item asks for a 'UKARA' number (whether you have a player number or have a FILM, RE-ENACTOR or other exemption i.e. geographic location), your order will drop into this status until our warehouse team can check and verify your exception under the VCRA 2006.


Picking
The items on your order are currently being picked in our warehouse by a one of team members.


Pre-Order
You have purchased a pre-order item and your order will not be dispatched until the pre-order item(s) arrive in stock. Once the item(s) arrive, your entire order will be dispatched.


Processing
Your order has been received into the system with a successful payment and will be processed by a member of staff.


Proof of Age - Scan Reqd
Your order has been selected to provide us with further proof of your current age. You will have been sent an email explaining how to provide verification. (If ordering for a family member or individual other than yourself, please ensure that the date of birth on the product being purchased and customer account match.

Ready to Collect
Your order has been received at our retail outlet and is awaiting collection.


Returned
Your order has been received into the system with a successful payment and our warehouse team have picked and dispatched your order. However the order has been returned to us, possibly with no clear reason.


Shop Collection
Your order has been received into the system with a successful payment and our warehouse team have picked the order ready for shipping to our retail outlet.


Transferred
Your order details have been transferred to the warehouse for packing.

TT - Being Sprayed
You have purchased an item that requires painting two-tone to make the RIF comply with the United Kingdom VCRA Bill 2006. It is in the process of being sprayed.


Upgrade / Downgrade
You have selected an item that requires the spring or gearbox to be changed to update the FPS to the level specified when you selected the product.

Verified
We have checked your order and it has been passed on to be processed prior to dispatch.

Last Updated: 28 Oct 2016 10:16:57