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Warranty

In the UK, goods sold are subject to a standard 12 month guarantee against faulty workmanship or manufacturer defect. Normal wear and tear is not covered by this warranty and certain other high-wear/maintenance items such as gun magazines, gas valves, rubber seals, o-rings, fuses, hop-rubbers, batteries, bulbs or lamps, failed lubrication and maintenance (dirty barrels or internals), will not be covered. Goods returned for repair will be thoroughly checked and a report of the fault will be communicated to the returning party or customer.


Returning

We have fully trained professional technicians who will analyse the faulty product and the decision they make on the fault will be final. You are entitled to a second opinion from an independent authorised technician, however we reserve the right to refuse the opinion of a third party who we believe is neither qualified or experienced enough to give a professional and true analysis of the faulty product.


Repairs

Warranty repairs will generally be free of labour or parts charges except for exceptional circumstances. Shipping return costs to or from Airsoft World on warranty repairs will NOT be covered if the goods are returned after 90 days from date of purchase. Your statutory rights under the UK Consumer Law are not affected. If you are unsure of your rights, a helpful reference can be found here: www.consumerdirect.gov.uk We offer a 7-day cooling-off period for all goods purchased from this website. This does not apply to customised products or products ordered-in especially.


Refunds

We will only offer a refund on goods that are returned to us in the same condition within 30 days of purchase (unless faulty) this includes the display packaging that the goods are sold in. Shipping costs will not be refunded unless the goods are faulty. In the event of goods being returned as faulty which are subsequently found to be working correctly, we will not refund shipping costs. We reserve the right to add up to 20% re-stocking fee to compensate for our time and devaluation of goods returned to us in less than perfect condition. Faulty goods can be returned to us after the 30 day period but we reserve the right to offer a replacement or credit instead of a refund.



IF YOU DO NOT AGREE WITH THIS, PLEASE DO NOT ORDER FROM US.

Last Updated: 15 Aug 2011 18:34:34