WELCOME TO AIRSOFT WORLD LTD.

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Customer Service

Airsoft World Ltd. 4 Main Street, Crossgates, Cowdenbeath, Fife, KY4 8AJ Scotland, U.K.


Ordering

Making a purchase could not be easier. Just browse our Catalog, and click (Add to Basket) on any items that you wish to buy and put them into the shopping cart. * For EU customers (outside of the UK) and RIF guns, when you are given an option to enter your UKARA, leave the field blank and press add to basket *. After you have finished your selection, click on "Proceed to Checkout" and you will be asked for a few details that we need to be able to satisfy the order. If you choose to create a customer account with us, your details will be saved and you will never need to fill in the 'details' form again. If you wish to cancel an order before it is dispatched, PLEASE CALL US. 99% of orders are shipped the same day your order is received, so contacting us by email will not enable us to read your message in time to cancel your order before it is dispatched. During peak times, our email backlog can be as much as three days before we manage to read it. For the same reason, if you need to contact us urgently for any other reason, please call us and speak to us directly. We accept credit card payment through SecureTrading which is processed through the highly secure ST Merchant Bank Service Provider. If you are shopping from North America or anywhere else in the world, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Switch, Solo, Delta, Electron, Amex and others. We do not charge for any item until it is ready to ship BUT SecureTrading will secure the funds from your card until the order is processed or refunded. You may also provide your credit card information via phone.
  • Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 1024 bit encryption. This is 10 times more secure than a standard SSL server. They are only decrypted after they reach our computer and are not held in clear text on any web site or server. Our Merchant Bank Service Provider is Secure Trading which utilises the most technologically advanced payment authorisation system available.For additional protection we also have a Thawte SSL Certificate:

Click here to check our Thawte SSL certificate

Please Note: It is the responsibility of the purchaser to ensure the legality of importation into their own country. AirsoftWorld.net will not accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only WHEN the goods are received and checked by ourselves. Airsoft replicas sold to the USA will have the barrel tip/flashider sprayed with Blaze Orange paint to comply with USA Customs import regulations.

Privacy & Security

Airsoft World do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the Customer Account address book is used and to store your details if you select the 'Remember Me' Option.
  • Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 1024 bit encryption. This is 10 times more secure than a standard SSL server. They are only decrypted after they reach our computer and are not held in clear text on any web site or server. Our Merchant Bank Service Provider is SecureTrading which utilises the most technologically advanced payment authorisation system available. To date, we have have not had any security issue whatsoever.

Returns & Replacements

If for any reason you have to return any products to us, please contact us for authorisation before you do so. This helps us track the transaction and improve our service. WARRANTY: In the UK, goods sold are subject to a standard 12 month guarantee against faulty workmanship or manufacturer defect. Normal wear and tear is not covered by this warranty and certain other high-wear/maintenance items such as gun magazines, gas valves, rubber seals, o-rings, fuses, hop-rubbers, batteries, bulbs or lamps, failed lubrication and maintenance (dirty barrels or internals), will not be covered. Goods returned for repair will be thoroughly checked and a report of the fault will be communicated to the returning party or customer. PLEASE NOTE: We will not offer refunds or replacements on goods that have been damaged through misuse of incorrect battery voltage/polarity or the use of cheap or low quality BB ammunition. Basically, if your BB's are miss-shaped, you can see injection-moulding marks or are in any way not perfectly spherical (round) and polished with a shine, DO NOT USE THEM. Do not ever re-use a BB that has already been fired, no matter how perfect you think it is. We have fully trained professional technicians who will analyse the faulty product and the decision they make on the fault will be final. You are entitled to a second opinion from an independent authorised technician, however we reserve the right to refuse the opinion of a third party who we believe is neither qualified or experienced enough to give a professional and true analysis of the faulty product. Warranty repairs will generally be free of labour or parts charges except for exceptional circumstances. Shipping return costs to or from Airsoft World on warranty repairs will NOT be covered if the goods are returned after 90 days from date of purchase. Your statutory rights under the UK Consumer Law are not affected. If you are unsure of your rights, a helpful reference can be found here: www.consumerdirect.gov.uk We offer a 7-day cooling-off period for all goods purchased from this website. This does not apply to customised products or products ordered-in especially. We will only offer a refund on goods that are returned to us in the same condition within 30 days of purchase (unless faulty) this includes the display packaging that the goods are sold in. Shipping costs will not be refunded unless the goods are faulty. In the event of goods being returned as faulty which are subsequently found to be working correctly, we will not refund shipping costs. We reserve the right to add up to 20% re-stocking fee to compensate for our time and devaluation of goods returned to us in less than perfect condition. Faulty goods can be returned to us after the 30 day period but we reserve the right to offer a replacement or credit instead of a refund.
IF YOU DO NOT AGREE WITH THIS, PLEASE DO NOT ORDER FROM US.

Our return address is:

Airsoft World Ltd. ,
4 Main Street,
Crossgates,
Cowdenbeath,
Fife,
KY4 8AJ
Scotland, U.K.


PLEASE NOTE: It is the responsibility of the purchaser to ensure the legality of importation into their own country. AirsoftWorld.net will not accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only WHEN the goods are received and checked by ourselves.
    WE WILL NOT COVER ANY SHIPPING COSTS FOR OVERSEAS (NON-UK and NON-UK MAINLAND) ORDERS UNDER ANY CIRCUMSTANCES. IF YOU DO NOT AGREE WITH THIS, PLEASE DO NOT ORDER FROM US.

Shipping & Delivery

The cost of delivery will be added to your order total. PLEASE CHECK that you have provided us with the correct address, we provide a free postcode/address lookup in checkout to assist you with this. It is your responsibility to provide the correct delivery address. Any additional charged levied by the shippers to correct an incorrect address will be passed on to the customer. You can select your preferred method of delivery from the options displayed at the checkout. We reserve the right to adjust shipping methods and costs but this is usually done in your favour and you will be informed by email. For example; we cannot send a £200 rifle by First Class post as it is too long, usually too heavy and is not insured. We can only send pyrotechnics (smokes, thunder-flashes, etc.) by specialist insured courier.

Please Note: For overnight delivery within the UK, orders must be received by 4pm (16:00) GMT. Depending on how busy we are with orders, we cannot always guarantee next day delivery so please order well in advance of the date you absolutely need the order. We aim to despatch your order as quickly as possible. For stock items this will normally be the day we receive your order. If an item is out of stock, we will email you and tell you when we expect to ship your order to you. During busy periods, orders can take two to three days to be dispatched from our warehouse.
 

'Next Day' delivery is the next working day after we send your order, it DOES NOT necessarily mean that you will receive your order the day after you order it. Delivery time can be anywhere between 7am and 6pm, so please don't call us at 9.30am asking where your order is. Weekend courier deliveries are charged at a premium rate (Saturday only) and must be requested. We do not own or operate the couriers so please be patient.
  • Back Orders: If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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  • IMPORTANT: All deliveries must be checked by the receiver (customer) BEFORE signing for them. If the package is damaged either refuse to accept delivery or ask the delivery person to check the contents with you. ONLY sign for the goods if you are satisfied. In any other circumstances, please sign the package receipt as "unchecked". If a customer fails to follow these instructions and a package is signed for as received in good condition, we may find it difficult (or impossible) to claim compensation.

    It is the responsibility of the purchaser to ensure the legality of importation into their own country. AirsoftWorld.net will not accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only WHEN the goods are received and checked by ourselves..
  • Payment, Pricing & Promotions

    Other than the Secure Trading and Paypal payment gateways stated above, we also accept the following methods of payment:
  • Cash in £GBP, $USD and Euros, sent by recorded 'signed for' delivery .
  • Cheques drawn from UK banks in Sterling only . Made payable to 'Airsoft World Ltd' please.
  • International Money Orders and Bank Drafts made payable to 'Airsoft World Ltd'..
  • Direct bank transfer (wired funds). Please contact us for account details.
  • Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
  • Viewing Orders

    By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

    Updating Account Information

    Simple!. Just login to your account and use the edit function to update your account details. For example; you may move to another address or wish to add another seperate delivery address.